Q - What is Soko Glam's Black Friday Sale promotion?
Glad you asked! To see all the details of our Black Friday Sale, please check out the Sale page here.
Q - Is the Black Friday Sale sitewide on Soko Glam?
You can apply the Black Friday code on all Soko Glam items *excluding* all Soko Glam sets, The Little Book of Skin Care, and gift cards.
Q - What are the Gift with Purchases this Black Friday?
Every order will receive two packet samples from our ongoing sampling campaign
Every order will receive a Sally's Box - Friendly Berry Berry Lip Patch
Every order $125+ will receive SG Branded Candle (Black Friday Special)
All supplies are limited, and while supplies last. Once a gift has been depleted in stock, there will be no replacements of another gift.
*Gift with purchase may take a few moments to load into cart.
Q - How do I apply my Discount Code?
Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the top right, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method.
Q - Can I use multiple discount codes?
Only one discount code can be applied per order. Discount codes cannot be combined with any other promotions, offers, or loyalty reward discounts.
However, you may redeem your points for a product reward.
Q - Help! The Gift With Purchase Candle/Lip Mask is not loading into my cart! Will I receive it?
Once your purchase is $125+ after all discounts have been applied, the candle will auto-load into your cart -- but this may take a few moments.
If your subtotal is $125+ and the candle is not loading into your cart, please kindly clear your browser’s cache and cookies and try again.
If the Lip Patch is not loading into your cart, please be assured that your order will be arriving with one.
Q - I placed my order through the Black Friday Sale period, when will it ship out?
Orders with standard shipping will be processed and en route within 2 business days (Monday through Friday, excluding Thanksgiving Day, 11/22/2018).
*Please note: If your order was placed on Thanksgiving -- your order will be processed on Monday.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24 - 48 hours for your tracking information to update.
Please be aware your order may arrive in multiple shipments and you will be receiving multiple tracking information.
Q - When will I receive my package?
Due to high order volumes during this holiday period, please note that it may take an additional 2 - 4 business days than usual for packages with standard shipping (4-7 business days) to get to you.
Although your tracking information may offer an estimated delivery date, please allow an additional 3-5 business days if your parcel does not turn up on the estimated delivery date. If 3-5 business days have passed past the estimated delivery date, and your parcel has not turned up, please reach out to us at email@example.com.
For shipping lead times, please check Domestic Shipping and International Shipping FAQ's down below.
**Canada** Please be aware that as
Q - I'm placing an order as a gift, how do I make sure no prices are shown in the order?
That's great, we hope your friends and family enjoy the gift of good skin! Not to worry, no prices are ever shown in any packages we send out.
Q - I need honey skin now! Do you offer expedited shipping?
We totally get it.
We offer FedEx Overnight shipping and FedEx 2Day for additional shipping fees. To get accurate pricing, please add all your desired items to cart and you will be able to see estimated shipping prices prior to finalizing your order.
Expedited shipping methods must be placed prior to 2PM EST for same day processing and shipping. After 2PM EST, your order will be processed the following business day.
Expedited shipping does not include holidays and weekends.
Please be aware there will be no expedited services on Thanksgiving and the weekend; Black Friday not affected.
Q - I reached out via email but I haven't received a response in over 2 business days! What now?
We're sorry to hear this! Please make sure your inquiry was sent to firstname.lastname@example.org. We do our best to get back to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, excluding Thanksgiving Day 11/22/2018). However, please bear with us as responses may take a little longer over the holiday season.
Sometimes our replies can end up in Spam, so please be sure to check there and add us as a contact!