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Cyber Month FAQs

Cyber Month Promotion

Q. What is the main promotion?

Receive 35% off Sitewide! The offer is valid from Wednesday 11/21 at 10am EST and ends on Tuesday 11/30 11:59pm EST. Discount will be automatically applied at checkout.

Offer cannot be used in conjunction with other promotional codes. Exclude Skin care sets, Then I Met You Products, Periwinkle Pullover and E-Gift Cards & Books.

Q. Do you have a Gift with Purchase?

Earn free deluxe sample of the GOOD DAYS FOR ALL Tea Time Deep Moisture Hydrogel Mask (Single) with any purchase of $90 or more after discounts have been applied.

Gift with purchase will automatically add to cart once minimum threshold has been met. Offer available while supplies last.

Q. What is Triple Point Tuesday?

Receive 3x the points on every purchase every Tuesday during the month of November. No code necessary. Sign up for a rewards account to start earning and redeeming rewards.

Q. How can I receive a $25 voucher?

Get $25 LOYALTY CASH when you spend $125! Sign up for Soko Rewards to qualify.

Spend $125 before taxes, shipping and discounts are applied in a single order during November, receive a credit in your Rewards History to spend between 12/1/2022-12/31/2022.

Voucher cannot be combined with any other promotions. 1 time use only.

$25 code not redeemable in the month of November.

Gift with Purchase

Q - There is no gift with a purchase in my order even though I spent more than the amount for the gift with a purchase.

The gift should automatically load into carts after discounts and before taxes and shipping costs.

If you continue to experience trouble, please empty your cart, clear your web browser’s cache and cookies, and load your cart again -- this step can help with glitches at checkout​​​​​​​​​​​​​. When you are ready to check out, please allow a few seconds for your cart to fully load and the gift should appear.

If you are still experiencing issues after taking these steps, please reach out at hello@sokoglam.com as soon as possible before placing an order! We are unable to send the gift with purchase separatly after placing order.

Orders & Shipping

Q. My package will be delivered on time?

Due to potential carrier delays with their higher volume of packages, orders can take an additional 3-5 business days to deliver from our normal time frames as this is a peak period for our shipping partners.

Please note that this is out of our control, but if you experience any delays beyond this, please reach out at hello@sokoglam.com. We are here for you!

Q - I haven't received my tracking information.

It can take 2-3 business days to process your order once placed during this period. As soon as it has shipped, we will send you an email confirmation with your tracking details.

Q- I would love to order products for my family & friends as gift. Can I I add a gift note and recipt inside of the package?

Thank you for gifting Soko Glam to your loved ones!

I am sorry to inform you that we don't have a gift message option at this time, but please be assured that no prices are ever shown in any of the packing materials we send.

Exclusions

Q. Do you have exclusions for this promotion?

For Cyber month, our discount offer is not valid on Then I Met You sets, The Little Book of Skincare, The Little Book of Jeong, or the purchase of Soko Glam gift cards.

*Promotional codes or reward discount coupons are ineligible to be combined with other offers on-site.

Returns

Q - What is your return policy during this promotion?

If you have purchased an item that did not work out for you or you've simply changed your mind, we've extended our normal policy of 60 days to 90 days for purchases made in November and December.

Our policy is that we are happy to accept returns on both new and gently used products unless noted as final sale.

To create your return, please click this link.

Q - I received your product as a gift but I would like to return this. Is it possible?

Yes! You can return the products if it doesn't work. Please start your return here.

*You need the invoice included with your shipment.

Price Adjustment

Q - I forgot to apply the promotion code! Can I get a price adjustment?

We're happy to honor a price adjustment for orders placed 14 days prior to the sale start date. Please reach out to hello@sokoglam.com with your order number and we'll take care of this!

*Please note that we are unable to honor multiple price adjustments against your order. Price adjustment offer not valid against flash sale items and Then I Met You products.

Need additional help?

We're available through live chat every day from 9am-6pm EST.

Should you need assistance outside of these hours, we are happy to assist via email at hello@sokoglam.com.