Frequently Asked Questions

It’s the secret to getting the most amazing skin of your life. The 10-step Korean Skin Care Routine is the skin care regimen that includes thoroughly cleansing, exfoliating, treating, intensely hydrating, and applying SPF during the day. This regimen was inspired by women in Korea who are experts in taking care of their skin from an early age. To learn more, click here.

No, following all 10 steps is optional and only you know what’s best for your skin. While Korean women are dedicated to their skincare and believe in the layering technique, you should choose what works for your unique skin type. The use of exclusively Korean products is also optional.

The first thing to know is that every person’s skin is unique, so skin care (Korean or not) is very personal and all about finding out what works best for you. This means skin care is very much a trial-and-error process and there really isn’t a foolproof way to get it right the first time. It’s also important to note that your skin is always changing so your skin care needs will also change over time.

You can find out which skin care steps to start with here.

We know sometimes this can be a tricky thing to figure out, particularly when your skin can change over time! Here are a couple tricks trusted dermatologists tell their clients to use to figure out their skin type from The Klog.

Check out our curated 10-Step Sets for each skin type HERE.

The Double Cleanse cleansing method is pure magic for your skin. The Double Cleanse starts with an oil cleanser followed by a water-based cleanser. You need two different formulas to properly and thoroughly cleanse your face every day, in the morning and at night.

Learn more about the Double Cleanse HERE.

Your skin could be going through a period of ‘purging’, which is a term used to describe the adjustment period your skin goes through when you’re using a new product.

Skin care is all about trial and error and the only sure way to find out what is right for your skin is simply to try them out one by one. Whenever introducing new products into your current skincare routine, try only one or two new products at a time and gradually incorporate them into your skin care routine. This way, you know the exact effects of the product, and you help your skin adjust to the new product.

But if irritation continues, you might be allergic to one or more of the ingredients, in which case you should stop using the product!

Great question! Alcohol or Alcohol Denat is found in many cosmetic products and has a variety of purposes in cosmetics. It acts as an anti-foaming agent, astringent, antimicrobial agent, and a solvent. It also helps deliver the active ingredients of a product and make products absorb and dry faster on the skin. It is not a harmful ingredient to the skin and is particularly beneficial for those with oily and/or acne-prone skin type.

A good rule of thumb is to apply treatment products (essence, serum, ampoules, booster, etc) in order of their viscosity, so that the most lightweight, fluid products go on first.

Learn more about how to layer your skincare following the 10 Step Korean Skincare Routine HERE.

No. We do not sell any products with bleaching or whitening ingredients. Products with names or descriptions that include the word “whitening” simply mean 'brightening,’ and they help even out your skin tone and brighten your overall complexion. Your skin will not literally turn 'white'.

We always recommend speaking with your doctor and taking the precautionary measures you see fit throughout your pregnancy.

Yes, it’s completely normal! In fact, turning yellow is Vitamin C's natural process of oxidization. All Vitamin C products will gradually oxidize and turn yellow over time. While the color change is a sign that the effectiveness of your Vitamin C product has diminished, it is not harmful to continue using on your skin in any way. We recommend keeping Vitamin C products, along with other products containing actives, out of sunlight and direct heat so you can keep them fresh as long as possible.

Unfortunately, it is very difficult to provide recommendations for sensitive skin types that guarantee no breakouts or irritation. Everyone's skin is different, and skin sensitivity can be triggered by many different factors, depending on the person. You can find our picks for sensitive skin HERE.

1000% yes. Whatever the outer packaging may look like, the ingredients and the formulas inside are not gender-specific. Nor are they age or ethnicity-specific for that matter. Korean skin care works for everyone!

For a product to be truly 100% organic, it would also be entirely free of preservatives. Unfortunately, many companies mislabel their organic products—if a product was entirely organic, it would also go bad pretty quickly. As a result, you should be vigilant of any beauty products labeled as 100% organic. No industry standards or regulations are in place for organic skincare.

You can find our assortment of vegan skincare HERE.

There is no industry standard definition for clean skincare. At Soko Glam, we define "clean" as free from five main ingredients: artificial fragrance, mineral oil, parabens, sulfates and artificial coloring. You can find our assortment of clean beauty products HERE.

If you’d like to see a particular brand or product on the site, we’d love to hear your suggestions! Feel free to email us your thoughts at hello@sokoglam.com. Our team tests each and every product before deciding whether or not it will be curated for Soko Glam.

The order cut off for Christmas delivery for the US for standard shipping is December 14, 2025. For expedited shipping it is December 18, 2025.

For other locations:

For Hong Kong: December 3, 2025

For Australia, New Zealand, the rest of the EU (not listed below), and South Korea: December 8, 2025

For Ireland, Italy, Japan, and Singapore: December 9, 2025

For Canada, Germany, Mexico, and the Netherlands: December 11, 2025

For France and the United Kingdom: December 12, 2025

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed.

If you wish to cancel your order or make any changes, please reach out to us at hello@sokoglam.com with your order number and our team will do our best to either accommodate the request or provide an alternative solution.

Our policy is that we are happy to accept returns on both new and gently used products within 30 days of the delivery date for a refund to your original payment method or a store credit to use for future purchases. Returns will exclude the amount of outbound shipping costs and any return label fees. 

To learn more about our return policy, click HERE.

We do not offer direct exchanges on any of our products. If you want to exchange an item, please initiate a return and place an order for the new items.

To learn more about our return policy, click HERE.

Please send us an email at hello@sokoglam.com with your order number and an image of the damaged item and our team is happy to help you!

If you suspect an item is missing from your order, please reach out to us at hello@sokoglam.com with your order number and the name of the item.

If your tracking information is confirming delivery and you are unable to locate it, we recommend:

- Check with your neighbors or family members to confirm the package was not left with them

- Look at surrounding areas to confirm if the package was left around the premises

- Contact the carrier as sometimes instances with a mis-scan may occur

If you are still unable to locate the package, please feel free to reach out to us at hello@sokoglam.com for assistance.

We accept Visa, MasterCard, Discover, American Express, PayPal, AmazonPay, and Klarna.

Klarna allows customers to pay over time for transactions with no interest. A soft credit check is required to utilize Klarna, which does not affect your credit score. Additional information is available at Klarna.com. 

At checkout, choose Klarna as your payment method. You will be directed to the Klarna website to register or sign in with an existing account. 

Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover), but please note that they do not accept prepaid cards Once you have confirmed payment, you will receive an email confirmation with your order details.

Klarna can be used to pay for all products excluding Soko Glam e-gift cards. Please note, all items in your shopping bag must be eligible for Klarna, and the cart value must be between $35 and $1000.

Klarna orders are delivered within our standard shipping time frames based on your shipping destination. Free standard shipping is available for U.S. orders over $50 and International orders over $75.

To initiate your return, visit our Returns Center and begin a return. Once your refund has been processed, it can take up to 14 days to reflect in your Klarna account. For more details, please visit Klarna’s FAQs here. here. 

Klarna is available in the US, Sweden, Norway, Finland, Denmark, Germany, Austria, The Netherlands, and the United Kingdom. Customers with other international billing addresses will not be able to create a Klarna account.

Visit Klarna for a comprehensive list of FAQs and check out Klarna’s Privacy Policy.

If you have a question about your Klarna account, please contact the Klarna toll-free customer support line at 1 (844) 552-7621 or chat with them through their Support page.

You can join at any time by signing up with your email through the Rewards page. There is no minimum purchase amount required to become a Member. If you have shopped with us in the past, any eligible points you have earned will be in your Soko Rewards account when you create an account!

To become a VIP, you need to spend $200+ in a year. To become a VIP Premier, you need to spend $500+ in a year. Your tier status will last 1 year from the date you earned it on a rolling basis.

Yes, your Soko Rewards points will expire within 1 year of accrual.

Once logged in, you can check your point balance on both the Rewards page and your Account page. Please email us at hello@sokoglam.com if you are experiencing any issues with accessing your point balance

Points will be earned on each dollar you spend, excluding shipping fees and taxes (rounded down to the nearest dollar). Higher tiers are able to earn points at a higher rate. Our VIP members earn 1.4 points per $1 spent, and our VIP Premier members earn 1.7 points per $1 spent.

You can learn more about other actions that will earn you Soko Rewards points HERE. Here are a few ways you can earn rewards:

-You can earn 200 points for signing up for Rewards

-You can earn 100 points for signing up to receive SMS from Soko Glam

-You can earn up to 125 points for submitting a product review with a picture. Only pictures submitted through the post-purchase review email are eligible for the points.

Please note that points earned through these actions don't apply towards your tier status. Tier status can only be earned through purchases.

You can use your points at checkout to redeem products or discounts! You can also select products directly from the Rewards page in the "Redeem" section. You must purchase at least one item in order to redeem points for a product or discount.

To redeem your Soko Rewards points at checkout: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. Select the Reward you would like to redeem, and click "Apply". The page will refresh, and the product will be added to your cart. Discounts are not eligible on shipping fees or taxes or in conjunction with other promotions.

Please note that during discount code based promotions, you will NOT be able to redeem Soko Rewards points and use the discount code.

Once logged in, you can check your tier on your Account page.

Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address and follow the steps provided to get you back into your account.

If you're having any further issues, please email us at hello@sokoglam.com.

Unfortunately, you cannot transfer points between two accounts. You can accrue points on 2+ separate accounts (depending on which account/email you're logged in with while shopping), but we recommend only using one account to maximize your points.

You will receive offers by subscribing to our email list. This is also where you will be notified of early access to events, product releases, and promotions for our VIP and VIP Premier members!

Yes we do! Please update your profile with your birthday month and make sure you're subscribed to our emails. At the beginning of your birthday month, you’ll receive a note from us via email with a special link.

In order to redeem your gift, you must shop through the link you receive in your email. After you add at least one product to your cart, your free birthday gift will appear automatically. You must make a purchase of at least one item in order to redeem.

Make sure you're signed into your account prior to checking out to redeem any rewards. Please note that during discount code based promotions, you will NOT be able to redeem Soko Rewards points and use the discount code.

Once signed in, if the dropdown at checkout is missing or the items are not appearing in your cart, please clear your browser's cache and cookies and reattempt the checkout process.

If you still have issues after this, please reach out to us at hello@sokoglam.com.