Q - What payment methods do you accept?
We currently accept Visa, MasterCard, Discover, American Express, Paypal, and Amazon Payment.
For orders outside of the U.S., we recommend using PayPal or Amazon Payments, especially if the card issuing bank is not US-based.
Q - How do I use my E-Gift Card?
Good news--it’s super easy. Retrieve your E-Gift Card via email. Enclosed in the email is a gift card code which you can apply at Checkout. Enter this code into the field on the top right, above your cart total. Once you hit 'Apply', the amount on your gift card will be deducted from your cart total.
You can use multiple E-Gift Card codes in one transaction and E-Gift Card Codes can be combined with a discount code. Sweet!
Q - How do I apply my Discount Code?
Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the top right, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method.
Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.
Q - Can I get some samples?
Yes! In fact, you get a free sample with every purchase.
We do not accept requests for additional samples. However, we periodically run promotions and sample offers, so be sure to stay tuned on our Instagram and newsletter for updates! You can also check out our Promo page for the full list of current promotions.
Q - I want to refer my friends to Soko Glam! How do I do that?
Awesome! We love that you’re introducing your friends to K-beauty. You can refer your friends to us via email, Facebook, or by simply sharing a link. They get 20% off their first purchase and you get $10 store credit. Learn more about it here.
Q - I'm placing an order as a gift, how do I make sure no prices are shown in the order?
That's great, we hope your friends and family enjoy the gift of good skin! Not to worry, no prices are ever shown in any packages we send out.
Q - I want to give my friend a Gift Card, how will it be sent to them?
Soko Glam Gift Cards come in the form of an E-Gift Card and are sent via email. We suggest you put in your own email address at checkout. By doing so, you will receive an order confirmation email and the E-Gift Card. Once you receive the E-Gift Card, you have the option to print or email it forward to your friend with you own personal message.
Q - Is the product I received expired?
No, and here’s why. Korean products are traditionally labeled with a manufacturing date instead of an expiry date and have a shelf-life of two to three years from this date, depending on each individual product and brand. So don't be alarmed if you receive a product stamped with a date prior to your actual purchase date -- we value our customers and will never sell expired products just to make a sale!
As K-Beauty expands further into the Western market, some brands have begun printing the expiration date instead of manufacturing date. Please check the characters in front of the dates to be sure:
제조 means "manufactured on"
까지 means "good until"
Gave reading Korean a try but still have questions? Ask us at email@example.com!
Q - Are the products on Soko Glam 100% authentic?
Glad you asked -- Absolutely! At Soko Glam, we take pride in bringing our customers only the highest quality of Korean beauty. We stand by this promise to do so with every product and this is at the heart of our company.
Every single product you see on Soko Glam is first put through a rigorous test to guarantee their safety, efficacy and authenticity. This includes internal testing, working directly with each brand, never purchasing from third parties and ensuring all products go through the FDA approval process. For this reason, you can be assured that whenever you are purchasing from Soko Glam, you are always getting 100% genuine products direct from the brands in Korea, and they are all coming from legitimate and safe channels.
Q - I reached out via email but I haven't received a response in over 2 business days! What now?
We're sorry to hear this! Please make sure your inquiry was sent to firstname.lastname@example.org. We do our best to get to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, not including Holidays). Sometimes our replies can end up in spam, so please be sure to check there and add us as a contact!