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Returns
Returns Policy
We accept returns on both new and gently used products within 30 days of the delivery date for either a refund to your original payment method or a store credit to use toward future purchases. Only products purchased directly on sokoglam.com are eligible for return. All gift card, sheet mask, swag/books, and **packaged set purchases are final sale. Please note that refunds can only be processed to the original payment method, or to a store credit - we are not able to refund to alternate payment methods.
Refunds will exclude the amount of any outbound shipping costs and return label fees. If you wish to use your own shipping method to send your items to us, please include your invoice or order number in your return shipment and send us a message at hello@sokoglam.com with the tracking information.
For international orders, any taxes or duties incurred against your purchase are non-refundable through Soko Glam as this is paid directly to your local customs. We can recommend reaching out to your local customs office for assistance with refunds on tax and duties collected for your returned order.
Soko Glam monitors return activity for abuse and reserves the right to limit returns or exchanges. Repeated returns behavior may lead to the closure of your Soko Glam account or future orders being refused at our discretion.
We understand skin care is a journey and our team of skin experts are here to help. Please reach out to us at hello@sokoglam.com with any questions or get started with our Skin Concierge here.
**We accept returns for Sets that are not pre-packaged in custom packaging. Sets with stand alone products can be returned to us by reaching out to our team at hello@sokoglam.com to manually process your Set return. Please note that all products in a set must be returned in order to be eligible for a refund.
How to Return
To initiate your return, visit our Returns Center here and enter your order number along with the email or zip code that was used for the order. Once you provide this information, you will be taken through the next steps to complete your return.
Quick tips to streamline your return:
- Pack the item(s) (no original packaging necessary)
- Remove any previous mailing labels from the shipping box
- Drop off your package at your local USPS location or arrange a pickup here
Gift Returns
For gift orders, please select the option for "Returning a gift?" to provide the order number, shipping zip code, recipient name, and your email address.
The original purchaser will not be notified of the request and returns will be processed as store credit.
Refund Requests
If you created a return processed for store credit but wish to receive a refund or wish to send your items back using your preferred shipping method, please ship your items to:
Soko Glam
ATTN: CX Returns
45 Main Street, Suite 310
Brooklyn, NY 11201
To prevent any delays in processing your refund, please reach out to us on hello@sokoglam.com with your order number and tracking information if you are sending it back for a refund after already receiving store credit.
Refunds
Once received, return packages are processed within 5-10 business days and you will receive an email confirmation once your return has been processed. Refunds can take 3-5 business days to appear in your card account depending on your card issuer’s processing times.
If you do not see your refund within that time frame, we can recommend reaching out to your card issuer directly for further assistance.
Exchanges
We do not offer exchanges at this time.
If an item did not work out and you wish to try an alternative, we can recommend proceeding with returning and placing a new order for the item you wish to purchase. To get started, please use this link.
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Need additional help?
We're available in live chat Monday through Friday from 9am-6pm EST.
Alternatively, you can email us at hello@sokoglam.com