Q - What payment methods do you accept?
We currently accept Visa, MasterCard, Discover, American Express, Paypal, Amazon Payment, and Afterpay.
For orders outside of the U.S., we recommend using PayPal or Amazon Payments, especially if the card issuing bank is not U.S.-based.
Q - What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
Q - How do I use Afterpay?
Just shop on sokoglam.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!
Q - What can I use Afterpay for?
Afterpay can be used to pay for all products excluding Soko Glam e-gift cards. Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.
Q - When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard shipping time frames like any order from sokoglam.com. Free standard shipping is available for U.S. orders over $35 and Canada orders over $75.
Q - How do I return an item purchased with Afterpay?
Afterpay returns follow our standard return process. Please visit https://returns.sokoglam.com to initiate your return. Please note, refunds for Afterpay will first be refunded from Sokoglam.com to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.
Q - Can I use Afterpay if I'm an international customer?
Afterpay is only available to customers with a U.S. billing address. Customers with international billing addresses will not be able to create an Afterpay account.
Q - When can I find out more about Afterpay?
If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here (https://help.afterpay.com/hc/en-us/requests/new).