Q - Can I make changes to or cancel my order?
We at Soko Glam work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.
This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at firstname.lastname@example.org as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Q - What is your return policy?
We’re sorry you didn’t love your new products! We want you to love your experience with Soko Glam and K-beauty as much as possible, which is why we’re here to help. Just send us an email at email@example.com within 60 days of receipt of your package, with your order number, the name of the product(s) and the reason why it didn't work out for you.
Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. All single opened sheet masks are final sale.
Soko Glam can only accept returns for products purchased on our website (http://www.sokoglam.com). Products purchased from pop-up brick-and-mortar locations must be returned to the location of purchase, in accordance to the location’s own return policy.
Q - Can I exchange a product?
We do not offer direct exchanges on any of our products.
Q - An item in my order was damaged in transit! What do I do?
Oh no, we’re so sorry to hear this! Please send us an email at firstname.lastname@example.org with your order number, full name and an image of the damaged item and we’ll be happy to help you!