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Orders & Returns

February 05, 2021 Dana Keovongsa

Q - Can I make changes to or cancel my order?

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed.

If you wish to cancel your order or make any changes, please reach out to us at hello@sokoglam.com with your order number and our team will do our best to either accommodate the request or provide an alternative solution.

Q - What is your return policy?

Our policy is that we are happy to accept returns on both new and gently used products within 60 days of the delivery date for a refund to your original payment method or a store credit to use for future purchases. Returns will exclude the amount of outbound shipping costs and any return label fees. 

To initiate your return, visit our Returns Center here.

If you are unhappy with any of our sets, please reach out to hello@sokoglam.com for next steps. 

Q - Can I exchange a product?

We do not offer direct exchanges on any of our products.

 

Q - An item in my order was damaged in transit! What should I do?

Please send us an email at hello@sokoglam.com with your order number and an image of the damaged item and our team is happy to help you!

 

Q - An item is missing from my package! Where is it?

Orders may be split into two (or more) shipments depending on the size of your order and availability of the items in our shipping locations. 

Your shipping confirmation will include a summary of the items in each package along with your tracking number. If any of your items are not included within the confirmation, this will mean that your order is shipping in multiple packages. Keep an eye out for any additional shipping confirmations for the remainder of your items.

If you suspect an item is missing from your order, please reach out to us at hello@sokoglam.com with your order number and the name of the item.

Q - My order shows it was delivered, but I can't locate it. What do I do?

If your tracking information is confirming delivery and you are unable to locate it, we can recommend to:

- Check with your neighbors or family members to confirm the package was not left with them
- Look at surrounding areas to confirm if the package was left around the premises
- Contact the carrier as sometimes instances with a mis-scan may occur

If you are still unable to locate the package, please feel free to reach out to us at hello@sokoglam.com for assistance.


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About Charlotte

Soko Glam co-founder and chief curator. Licensed esthetician sharing the love of all things K-beauty.

About Sokoglam

Bringing the best in Korean skin care, beauty, and culture Stateside since 2012. Discover, shop, and learn with us.

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