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Payments

February 05, 2021 Dana Keovongsa

Q - What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, PayPal, AmazonPay, and Klarna.

 

Q - What is Klarna?

Klarna allows customers to pay over time for transactions with no interest. A soft credit check is required to utilize Klarna, which does not affect your credit score. Additional information is available at Klarna.com

 

Q - How do I use Klarna?

At checkout, choose Klarna as your payment method. You will be directed to the Klarna website to register or sign in with an existing account. 

Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover), but please note that they do not accept prepaid cards Once you have confirmed payment, you will receive an email confirmation with your order details.

 

Q - What can I use Klarna for?

Klarna can be used to pay for all products excluding Soko Glam e-gift cards. Please note, all items in your shopping bag must be eligible for Klarna, and the cart value must be between $35 and $1000.

 

Q - When will my items be delivered if I use Klarna?

Klarna orders are delivered within our standard shipping time frames based on your shipping destination. Free standard shipping is available for U.S. orders over $35 and Canadian orders over $75.

 

Q - How do I return an item purchased with Klarna?

To initiate your return, visit our Returns Center and enter your email address to begin the process. Once your refund has been processed, it can take up to 14 days to reflect in your Klarna account. For more details, please visit Klarna’s FAQs here

Q - Can I use Klarna if I'm an international customer?

Klarna is available in the US, Sweden, Norway, Finland, Denmark, Germany, Austria, The Netherlands, and The UK. Customers with other international billing addresses will not be able to create a Klarna account.

 

Q - Where can I find out more about Klarna?

Visit Klarna for a comprehensive list of FAQs and check out Klarna’s Privacy Policy.

If you have a question about your Klarna account, please contact the Klarna toll-free customer support line at 1 (844) 552-7621 or chat with them through their Support page.


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About Charlotte

Soko Glam co-founder and chief curator. Licensed esthetician sharing the love of all things K-beauty.

About Sokoglam

Bringing the best in Korean skin care, beauty, and culture Stateside since 2012. Discover, shop, and learn with us.

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