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Returns

March 05, 2019 Abigail Rivera

Q - What is your return policy?

We’re sorry you didn’t love your new products! We want you to love your experience with Soko Glam and K-beauty as much as possible, which is why we’re here to help.

Our policy is that we are happy to accept returns on both new and gently used products within 60 days of receipt.


Q - How do I process a return?

Please process your return via this link.

If you come across any trouble with our return process or have any questions, please reach out to us at hello@sokoglam.com.

We are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half empty products. We will only accept unopened and gently used products. 

If you are unhappy with a 5-Step10-Step Set, or any of the items in the EASYDEW EX DW-EGF line, please reach out to hello@sokoglam.com to have a return sorted.

*Return shipping is at the expense of the customer in the event your products are to be returned to us.

The label is generated for the convenience of our customers. However, we are happy to accept packages regardless of what shipping method is used by the customer -- if a more cost effective shipping method is found.

We just ask in those cases, to prevent any delays, that name and order number be included inside of the parcel.

Please check the product page for Final sale items.

 


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About Charlotte

Soko Glam co-founder and chief curator. Licensed esthetician sharing the love of all things K-beauty.

About Sokoglam

Bringing the best in Korean skin care, beauty, and culture Stateside since 2012. Discover, shop, and learn with us.

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