Q - How do I become a Rewards Member?
You can join at any time by signing up with your email through the Rewards page. There is no minimum purchase amount required to become a Member.
Q - How do I become a VIP or VIP Premier?
To become a VIP, you need to spend $200+ in a year. To become a VIP Premier, you need to spend $500+ in a year. Your tier status will last 1 year from the date you earned it on a rolling basis.
Q - Do my rewards points expire?
The points you accrue are yours forever -- they don't expire!
Q - How do I check my point balance?
Once logged in, you can check your point balance on both the Rewards page and your Account page. If you’re experiencing any issues with this, chat with our team using the chat bubble in the lower right-hand corner of the page!
Q - How do I earn points?
Points will be earned on each dollar you spend, excluding shipping fees and taxes (rounded down to the nearest dollar). Higher tiers are able to earn points at a higher rate. Our VIP members earn 1.4 points per $1 spent, and our VIP Premier members earn 1.7 points per $1 spent.
The following actions will also allow you to earn points:
- 10 points by following our Instagram accounts @sokoglam and @theklog.
- 200 points for referring a friend, family member, or anyone you want to share your skin care journey with
- 75 points per product when you leave a written review (50 points) and upload a photo (25 points) with it
Q - How do I use my points to redeem rewards?
You can use your points at checkout to redeem products or discounts! You can also select products directly from the Rewards page in the "Redeem" section. If you are redeeming for either $10 or $20 off your order, that option can only be selected at checkout.
You must purchase at least one item in order to redeem points for a product or discount.
Checkout Dropdown Instructions: Once logged in and ready to check out, on the right-hand side you'll see a drop-down menu underneath your cart total [above the "Gift card or discount code" field]. Select the Reward you would like to redeem, and click "Apply". The page will refresh, and the product will be added to your cart. Discounts are not eligible on shipping fees or taxes or in conjunction with other promotions.
Q - How do I know what tier I am?
Once logged in, you can check your tier on your Account page.
Q - I can't log into my account! What should I do?
Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address and follow the steps provided to get you back into your account.
If you're having any further issues, please email us at email@example.com.
Q - Can I transfer or merge my points between two separate accounts?
Unfortunately, you cannot transfer points between two accounts. You can accrue points on 2+ separate accounts (depending on which account/email you're logged in with while shopping), but we recommend only using one account to maximize your points.
Q - I'm a VIP or VIP Premier member. How do I access exclusive discounts, rewards and offers?
You will receive offers by subscribing to our email list. This is also where you will be notified of early access to events, product releases, and promotions for our VIP and VIP Premier members!
Q - Do you offer a free birthday gift?
Yes we do! Please update your profile with your birthday month and make sure you're subscribed to our emails. At the beginning of your birthday month, you’ll receive a note from us via email with a special link.
In order to redeem your gift, you must shop through the link you receive in your email. After you add at least one product to your cart, your free birthday gift will appear automatically. You must make a purchase of at least one item in order to redeem.
Q - I have enough points! Why can't I redeem any rewards?
Make sure you're signed into your account prior to checking out to redeem any rewards.
Once signed in, if the dropdown at checkout is missing or the items are not appearing in your cart, please clear your browser's cache and cookies and reattempt the checkout process.
If you still have issues after this, please reach out to us at firstname.lastname@example.org.